Low to No Risk

13

Moderate Risk

2

High Risk

4

Extreme Risk

2

• 2.2Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
• 1.2Plan or direct spa services and programs.
• 1.6Train staff in the use or sale of products, programs, or activities.
• 1.6Assess employee performance and suggest ways to improve work.
• 1Develop staff service or retail goals and guide staff in goal achievement.
• 1.7Establish spa budgets and financial goals.
• 2.5Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• 1.8Recruit, interview, or hire employees.
• 2.5Respond to customer inquiries or complaints.
• 1.8Develop or implement marketing strategies.
• 2Direct facility maintenance or repair.
• 0.2Participate in continuing education classes to maintain current knowledge of industry.
• 1.7Sell products, services, or memberships.

33.3% of Personal Service Managers, All Other tasks can be automated with AI or robotics