Low to No Risk

18

Moderate Risk

0

High Risk

4

Extreme Risk

1

• 1.5Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
• 2Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
• 1.8Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
• 2Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
• 1.5Interview clients by telephone or in person to gather financial information.
• 1.5Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
• 2Prepare written documents to establish contracts with or communicate financial recommendations to clients.
• 1.4Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
• 1.2Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
• 1.5Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
• 2.1Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
• 1.5Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
• 0.5Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
• 1.3Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
• 1.5Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
• 2.2Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
• 1.4Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
• 2Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.

21.7% of Credit Counselors tasks can be automated with AI or robotics