Low to No Risk

16

Moderate Risk

2

High Risk

8

Extreme Risk

4

• 2Meet with applicants to obtain information for loan applications and to answer questions about the process.
• 2.1Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• 1.2Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
• 0.8Handle customer complaints and take appropriate action to resolve them.
• 1.5Work with clients to identify their financial goals and to find ways of reaching those goals.
• 1.7Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
• 1.5Supervise loan personnel.
• 1.2Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
• 1.3Analyze potential loan markets and develop referral networks to locate prospects for loans.
• 1.2Confer with underwriters to resolve mortgage application problems.
• 2.2Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
• 2Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
• 0.5Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.
• 2.5Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
• 2.5Inform individuals and groups about the financial assistance available to college or university students.
• 2.4Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.

43.3% of Loan Officers tasks can be automated with AI or robotics