While AI can automate many routine tasks in customer service, human judgment, and emotional intelligence are still needed for complex inquiries. Therefore, displacement risk is moderate, with significant parts of the job remaining intact for human representatives.
29/100Consequence_of_Error
96/100Contact_With_Others
65/100Coordinate_or_Lead_Others
2/100Cramped_Work_Space_Awkward_Positions
95/100Deal_With_External_Customers
18/100Deal_With_Physically_Aggressive_People
80/100Deal_With_Unpleasant_or_Angry_People
32/100Degree_of_Automation
50/100Duration_of_Typical_Work_Week
83/100Electronic_Mail
11/100Exposed_to_Contaminants
17/100Exposed_to_Disease_or_Infections
6/100Exposed_to_Hazardous_Conditions
4/100Exposed_to_Hazardous_Equipment
11/100Exposed_to_High_Places
7/100Exposed_to_Minor_Burns_Cuts_Bites_or_Stings
0/100Exposed_to_Radiation
1/100Exposed_to_Whole_Body_Vibration
3/100Extremely_Bright_or_Inadequate_Lighting
65/100Face-to-Face_Discussions
51/100Freedom_to_Make_Decisions
58/100Frequency_of_Conflict_Situations
72/100Frequency_of_Decision_Making
72/100Impact_of_Decisions_on_Co-workers_or_Company_Results
88/100Importance_of_Being_Exact_or_Accurate
86/100Importance_of_Repeating_Same_Tasks
4/100In_an_Enclosed_Vehicle_or_Equipment
3/100In_an_Open_Vehicle_or_Equipment
96/100Indoors_Environmentally_Controlled
5/100Indoors_Not_Environmentally_Controlled
39/100Letters_and_Memos
48/100Level_of_Competition
7/100Outdoors_Exposed_to_Weather
3/100Outdoors_Under_Cover
10/100Pace_Determined_by_Speed_of_Equipment
56/100Physical_Proximity
16/100Public_Speaking
48/100Responsibility_for_Outcomes_and_Results
34/100Responsible_for_Others_Health_and_Safety
41/100Sounds_Noise_Levels_Are_Distracting_or_Uncomfortable
28/100Spend_Time_Bending_or_Twisting_the_Body
2/100Spend_Time_Climbing_Ladders_Scaffolds_or_Poles
3/100Spend_Time_Keeping_or_Regaining_Balance
13/100Spend_Time_Kneeling_Crouching_Stooping_or_Crawling
80/100Spend_Time_Making_Repetitive_Motions
75/100Spend_Time_Sitting
56/100Spend_Time_Standing
75/100Spend_Time_Using_Your_Hands_to_Handle_Control_or_Feel_Objects_Tools_or_Controls
24/100Spend_Time_Walking_and_Running
59/100Structured_versus_Unstructured_Work
100/100Telephone
89/100Time_Pressure
5/100Very_Hot_or_Cold_Temperatures
12/100Wear_Common_Protective_or_Safety_Equipment_such_as_Safety_Shoes_Glasses_Gloves_Hearing_Protection_Hard_Hats_or_Life_Jackets
2/100Wear_Specialized_Protective_or_Safety_Equipment_such_as_Breathing_Apparatus_Safety_Harness_Full_Protection_Suits_or_Radiation_Protection
6/100Work_Schedules
76/100Work_With_Work_Group_or_Team